Service Policy

Effective Date:

1. Our Commitment

Plaingoods is dedicated to providing high-quality household products and exceptional customer service to our customers in the United States and beyond.

2. Order Processing

Orders are processed within 1-2 business days of placement (excluding weekends and holidays).
You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking information once your order has shipped.
We reserve the right to cancel orders due to inventory shortages, pricing errors, or fraudulent activity.

3. Product Quality

All our household products are inspected to meet our quality standards before shipment.
If you receive a product that does not meet your expectations, please contact us at info@plaingoods.shop to arrange a return or exchange under our Return Policy.

4. Customer Support

Our customer support team is available to assist you with any questions or concerns regarding your order, products, or returns.
Contact methods: Email (info@plaingoods.shop) - we aim to respond within 24 business hours; Phone (+44 8033513690) - available Monday to Friday, 9:00 AM to 5:00 PM EST.

5. Price Policy

All prices are listed in US Dollars (USD) and include applicable taxes (where required by law).
We may adjust prices at any time, but price changes will not affect orders already placed and confirmed.

Service Guarantee

We stand behind our products and services. If you are not satisfied with our service, please let us know, and we will make every effort to resolve your issue promptly and fairly.

Contact Information

Email: info@plaingoods.shop
Phone: +44 8033513690
Address: 401 Greekmill Ln, Elgin South Carolina 29045, United States